Refund Policy

Last Updated: May 22, 2025

Axsa Technologies (“we,” “us,” or “our”), an Indian company headquartered in Mumbai, Maharashtra, India, operates CloudSave, a cloud storage and content-sharing platform. This Refund Policy governs the eligibility and process for requesting refunds for purchases made within the CloudSave application (“Services”), including subscription plans (including ad-free access), premium/pro subscriptions, and channel subscriptions, on Android (via Google Play Store) and iOS (via Apple App Store) platforms. By making a purchase, you agree to this Refund Policy, in addition to our Terms of Service, Privacy Policy, Auto-Renewal Agreement, CloudSave Coins Terms, Channel Policy, Monetization Policy, and DMCA Policy.

1. Scope of This Policy

This Refund Policy applies to:

  • Subscription Plans (Including Ad-Free Access): Paid in-app purchases for an ad-free experience, available on a monthly basis, processed through the Google Play Store or Apple App Store.
  • Premium/Pro Subscriptions: Paid in-app purchases for enhanced features (e.g., increased storage, priority uploads, or advanced sharing options), available on monthly or annual basis, processed through the Google Play Store or Apple App Store.
  • Channel Subscriptions: Paid subscriptions to access premium content on user-created channels, funded via CloudSave Coins, a virtual currency with no real-world value.
  • CloudSave Coins: Virtual currency purchased or earned for redeeming subscription plans, premium/pro features, or channel subscriptions.

2. General Refund Principles

  • Non-Refundable Purchases: Due to the digital nature of our Services, all purchases, including subscription plans, premium/pro subscriptions, channel subscriptions, and CloudSave Coins, are generally non-refundable, except as outlined in this policy or required by applicable law.
  • Consumer Protection: Under the Consumer Protection Act, 2019, you have rights to fair treatment, accurate information, and redressal for defective services or unfair practices. We are committed to addressing refund requests in compliance with Indian law.
  • Platform Policies: Refunds for purchases made through Google Play Store or Apple App Store are subject to their respective refund policies, which may supersede this policy in certain cases.

3. Refund Eligibility

Refunds may be considered under the following limited circumstances, subject to verification:

3.1 Subscription Plans and Premium/Pro Subscriptions

  • Technical Errors: If you are charged for a subscription plan or premium/pro subscription but cannot access the promised features (e.g., ad-free experience, increased storage) due to a technical issue on our platform (e.g., server outage or app malfunction), you may request a refund.
  • Unauthorized Charges: If your account is charged without your authorization (e.g., due to a compromised account or platform error), you may request a refund, provided you report the issue promptly.
  • Non-Delivery: If the advertised features of a subscription plan or premium/pro subscription are not delivered (e.g., failure to provide ad-free access or storage), you may request a refund within 24 hours of purchase.
  • Trial Periods: If a subscription plan or premium/pro subscription includes a free trial and you are charged before the trial ends due to an error, you may request a refund for the erroneous charge.

3.2 Channel Subscriptions

  • Non-Delivery of Content: If you pay for a channel subscription via CloudSave Coins but cannot access the promised premium content due to a platform failure (e.g., server error preventing content access), you may request a refund of the Coins used.
  • Technical Errors: If Coins are deducted for a channel subscription but access is not granted due to a platform error, you may request a Coin refund or restoration.
  • Channel Owner Issues: Refunds are not issued for channel content that does not meet your expectations, as channel owners are responsible for their content. Disputes with channel owners should be resolved directly with them or reported via [email protected] for review.

3.3 CloudSave Coins

  • Purchase Errors: Refunds may be issued for Coins purchased in error (e.g., duplicate charges or incorrect Coin package) if reported within 24 hours of purchase.
  • Non-Delivered Coins: If purchased Coins are not credited to your CloudSave wallet due to a technical issue, you may request a refund or Coin credit.
  • Promotional Coins: Coins earned through promotions (e.g., ads or offerwalls) are non-refundable and cannot be converted to cash or other benefits.

4. Non-Refundable Circumstances

Refunds will not be provided in the following cases, except where required by law:

  • Change of Mind: Purchases made voluntarily where the Services are delivered as advertised (e.g., functional ad-free access, premium features, or channel content).
  • Mid-Cycle Cancellations: Subscription plans, premium/pro subscriptions, or channel subscriptions canceled mid-cycle, as access continues until the billing cycle ends, per our Auto-Renewal Agreement.
  • Used Coins: Coins spent on subscription plans, premium/pro features, or channel subscriptions, unless due to a technical error or non-delivery.
  • Promotional Coins: Coins acquired through non-purchased means (e.g., ads, rewards, or offerwalls).
  • Account Termination: Purchases or Coins forfeited due to account termination for violating our Terms of Service or other policies.
  • Third-Party Issues: Issues caused by Google Play Store, Apple App Store, or your payment provider, which must be addressed through their support channels.
  • Content Expectations: Dissatisfaction with channel content quality, as this is the responsibility of channel owners, not CloudSave, unless the platform fails to deliver access.

5. Refund Process

To request a refund, follow these steps:

  1. Submit a Request:
    • Email [email protected] within 24 hours of the transaction (or as soon as possible for unauthorized charges), providing:
      • Your CloudSave account email.
      • Transaction ID or receipt (from Google Play Store, Apple App Store, or CloudSave).
      • A brief description of the issue (e.g., technical error, unauthorized charge).
    • For subscription plans or premium/pro subscriptions, you may also request refunds directly through:
      • Google Play Store: Via the Play Store app or website under “Order History.”
      • Apple App Store: Via Settings > [Your Name] > Payment & Purchases or reportaproblem.apple.com.
  2. Review: We will review your request within 7 business days and may contact you for additional information to verify eligibility.
  3. Resolution: If approved:
    • Refunds for subscription plans or premium/pro subscriptions will be issued to your original payment method, with processing times dependent on your payment provider.
    • Refunds for channel subscriptions or Coin purchases may be issued as Coin credits to your CloudSave wallet or, in exceptional cases, as a monetary refund via the original payment method.
  4. Notification: You will be informed of the decision via email or in-app notification.

6. Auto-Renewal and Insufficient Coins

  • Subscription Plans and Premium/Pro Subscriptions: As per our Auto-Renewal Agreement, these auto-renew unless canceled. Refunds are not issued for auto-renewed subscriptions unless eligible under Section 3.1.
  • Channel Subscriptions: These auto-renew only if your CloudSave wallet has sufficient Coins. If insufficient, the subscription lapses, and no refund is due, as no charge occurs. You must manually resubscribe with sufficient Coins.
  • No Mid-Cycle Refunds: Canceling a subscription mid-cycle does not entitle you to a refund, as access continues until the cycle ends, unless otherwise eligible.

7. Fraudulent or Abusive Requests

  • We reserve the right to deny refunds for fraudulent or abusive requests, such as repeated chargebacks, false claims, or attempts to exploit the refund process.
  • Suspected fraud may lead to account suspension or termination, as per our Terms of Service, and we may pursue legal remedies for bad-faith actions.

8. Consumer Protection and Grievance Redressal

  • Under the Consumer Protection Act, 2019, you have rights to seek redressal for defective services or unfair trade practices.
  • If you are dissatisfied with our refund decision, contact our Grievance Officer:
  • If unresolved, you may approach the National Consumer Helpline or a consumer court in Mumbai.

9. Governing Law and Dispute Resolution

  • Governing Law: This Refund Policy is governed by the laws of the State of Maharashtra, India, without regard to conflict of law principles.
  • Dispute Resolution: Disputes arising from this policy will be resolved through binding arbitration in Mumbai, in accordance with the Arbitration and Conciliation Act, 1996, conducted by a single arbitrator in English, except for matters eligible for consumer courts under the Consumer Protection Act, 2019.

10. Changes to This Policy

  • We may update this Refund Policy to reflect changes in our practices, platform requirements, or legal obligations.
  • It is your responsibility to review this policy periodically for updates by visiting the CloudSave website or app. Continued use of the Services after changes constitutes acceptance of the updated policy.

11. Integration with Other Policies

This Refund Policy is part of CloudSave’s broader policy framework, including:

  • Terms of Service: Governing overall use of the Services.
  • Privacy Policy: Detailing data collection and protection.
  • Auto-Renewal Agreement: Governing subscription renewals.
  • CloudSave Coins Terms: Governing the use of virtual currency.
  • Channel Policy: Regulating channel creation and content.
  • Monetization Policy: Governing channel revenue programs.
  • DMCA Policy: Addressing copyright infringement claims.

12. Contact Us

For refund requests, questions, or grievances regarding this Refund Policy, contact:

We are committed to providing a fair, transparent, and efficient refund process for our users. Thank you for choosing CloudSave.